The District Clothing Brand

FAQ

How much is shipping?

All orders are shipped flat rate.

Pricing may vary based on product weight and size.

How long do orders take to ship?

Once an order is placed, please allow 2-3 business days for the order to be shipped.

Once an order has been shipped, please allow 7-10 days for domestic delivery and up to 7 weeks for international.

What is the return/exchange policy?

No returns or refunds. Items can only be exchanged within 30 days of delivery date.

How can I contact you directly?

We can be contacted directly via email at sales@thedistrictclothingbrand.com with any questions regarding your order.

Can orders be made outside of the United States?

Yes, orders outside the country can be made.

Shipping cost may vary based on country.

Can my billing and shipping address be different?

To prevent credit card fraud and fraudulent orders, we require that your billing and shipping address match.

If you address does not match your order will be canceled.

Will I receive an email confirmation once I've placed an order?

Once an order is placed, email confirmations are usually received immediately.

Email confirmations can be delayed during high site traffic. If you don't receive an email immediately, please wait up to an hour making sure to check your spam/junk mail.

If you haven't received an email confirmation within the hour, please contact us at sales@thedistrictclothingbrand.com with your order number and email.

How frequently is the online shop updated?

Our online shop is updated everyday at 12am EST.

When are new items released?

There is no set date or time frame for when new items are released.

Please follow are social media to stay up to date for new released items.

When do out of stock items get restocked?

Out of stock items are restocked within 2 - 4 weeks.

If you need an out of stock item ASAP, please email us at sales@thedistrictclothingbrand.com

The District Clothing Brand

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